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Limited Warranty
S.R. Smith, LLC warrants to the original retail purchaser
that products manufactured by S.R. Smith, when properly
assembled and installed in accordance with S.R. Smith’s
assembly and installation instructions, and properly used
and maintained, shall be free from defects in material and
workmanship for a period of three (3) years from the date
of original manufacture except for the following items:
WetDek™ (1 year) and PoolSonix™ (2 years). The original
retail purchaser must follow the procedure set forth below
when submitting a warranty claim. S.R. Smith will repair
or replace, at its option, the product, and return it to
the owner freight prepaid. Determination of repair or
replacement shall be solely at the discretion of S.R.
Smith. Aquatic lift systems, components and batteries have
a separate warranty, set forth below.
All Aquatic Lifting Systems have a three (3) year warranty
on the frame, excluding the powder coated finish, which
may become scratched with normal use. All electronic and
motor components, with the exception of batteries, have a
full two (2) year warranty. Within the warranty period,
S.R.Smith will repair or replace any item deemed to be
found defective. Lift batteries come with a one-year,
pro-rated warranty. During the first 90 days of ownership,
batteries will be covered 100%. If a battery failure
occurs between day 91 and day 365, batteries are covered
at 50% of the original cost. Normal maintenance and care
of the unit, including charge of the battery when not in
use is recommended. Do not store the unit, battery or
components near or around chemicals.
The warranty is non-transferable and is subject to the
following terms and conditions (View complete S.R.Smith
Terms & Conditions):
S.R. Smith shall not be responsible for the cost of
removal or replacement of any defective S.R. Smith
product, nor for any other expenses or for damages which
might be incurred in such removal and replacement.
This warranty specifically excludes fading of materials,
microbiological staining of diving boards or pool slides
and rust or corrosion of any metallic products or parts.
Refer to S.R. Smith care and maintenance instructions for
regular maintenance and cleaning of S.R. Smith Products.
Maintenance instructions can be found at
This warranty relates only to defects in materials and
workmanship and does not include damage or failure
resulting from other causes, including, but not limited to
Acts of God, misuse or abuse, accident or negligence,
fire, improper assembly or installation, chipping or
flaking of powder or vinyl coatings, or ice damage. Damage
induced by the improper use of chemicals is not covered by
this warranty. In the event that products are altered or
repaired by anyone without the prior written approval of
S.R. Smith, all warranties are void.
IMPORTANT: WEIGHT LIMIT ON DIVING BOARDS, JUMP BOARDS,
STANDS, SLIDES, LADDERS AND LADDER STEPS SHALL BE NOT MORE
THAN 250 POUNDS. EXCEPTIONS: FRONTIER IV BOARD AND BASE
NOT MORE THAN 400 POUNDS. TURBOTWISTER AND TYPHOON SLIDES
NOT MORE THAN 275 POUNDS. CYCLONE SLIDE NOT MORE THAN 175
POUNDS. VORTEX SLIDES NOT MORE THAN 325 POUNDS.
S.R. Smith shall not be liable for any consequential,
special or incidental damages, including, but not limited
to any damages for loss of use of pools or injury to
person or property, and any claims therefore are hereby
specifically disclaimed and excluded. Some states do not
allow the exclusion or limitation of incidental, special
or consequential damages, so the above limitation or
exclusion may not apply to you. This warranty gives you
specific legal rights and you may also have other rights,
which may vary from state to state. The warranty is
extended to, and enforceable only by the original retail
purchaser.
If any S.R. Smith products fail during the warranty period
as a result of a defect in material or workmanship covered
by this warranty, the original retail purchaser must
notify S.R. Smith . This
notice from the original retail purchaser must contain all
pertinent product information as outlined in the warranty
claim form. S.R. Smith will determine if the product is to
be returned to the factory or will ask that ( 1 ) the
defective area and ( 2 ) the part of the product stamped
with the serial number be removed and returned. Product
pieces must be cleaned and returned freight prepaid to
S.R. Smith’s facility at either 1017 SW Berg Parkway,
Canby, OR 97013 or 105 Challenger Drive, Portland, TN
37418 as determined by S.R.Smith.
THE WARRANTY SET FORTH HEREIN IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, WHICH ARE HEREBY
DISCLAIMED AND EXCLUDED, INCLUDING WITHOUT LIMITATION ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OR USE.
THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF ANY AND ALL
WARRANTIES WITH RESPECT TO THE PRODUCTS SHALL BE LIMITED
TO REPAIR OR REPLACEMENT AT S.R. SMITH’S DESIGNATED
FACTORY OR IN PLACE AT S.R. SMITH’S OPTION. IN NO EVENT
SHALL S.R. SMITH’S LIABILITY EXCEED THE ENTIRE AMOUNT PAID
TO S.R. SMITH BY THE ORIGINAL PURCHASER FOR THE FAILED OR
DEFECTIVE PRODUCT.
IN NO EVENT SHALL S.R. SMITH BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS LIMITED
WARRANTY OR OTHERWISE.
No representative of S.R. Smith, nor any of its agents,
distributors or dealers has any authority to alter in any
manner the terms of this warranty and S.R. Smith is not
responsible for any undertaking, representation or
warranty made by any other person beyond the warranty
expressly set forth in this warranty.
Warranty Claim Process
The S.R. Smith warranty becomes effective on the date of
manufacture.
To initiate a warranty replacement, please follow the
process outlined below.
Take photos of the damaged product.
a) The photo must include the entire unit (i.e. board and
stand or slide from a distance).
b) Also include one photo or more of the damaged area.
Remove the serial # sticker from the product.
a) S.R. Smith provides a serial # for every board, stand,
slide and rail product we produce. The sticker with the
serial number for our boards, stands and slides is a
silver, 1" long rectangular sticker found on the side or
bottom of the item. The serial # sticker for our rail
products is clear and 2" long. It will be found on the
inside of the topmost curve.
Please fill out our online claim form, or download the PDF
form and return it to us to complete the claim process.
**Please Note: Missing information will result in a
processing delay and possibly denial of your claim. |
